Frequently Asked Questions
Please read our FAQ before sending us a message.
We are based in Sydney. We ship our products from our Sydney warehouse to Australia wide. Our business is owned and operated by Australian.
We accept Visa, MasterCard, American Express through our secure payment system. All prices listed on our website are in Australian dollars.
Normally charge $9.98 for Express Post, while we offer Free Express Post for any orders exceed $50 regardless of the size and value.
We dispatch your order on the same date if you submit your order by 10:30am from Monday to Friday. We deliver your orders Australia wide within 1-3 business days by Express Post. You can estimate the delivery time at Australia Post's website here (our postcode is 2000).
Yes, Express Post will deliver your orders to any PO Box or Parcel Lockers Australia wide.
A tracking number will be sent to you by email once your order has been dispatched. You are able to track your parcel at http://auspost.com.au with a tracking number you receive from us.
You will receive a collection card in your mail box if your place is unattended during the delivery. You will be able to collect your order from your local post office at your convenience.
We endeavor to deliver your purchases promptly and discreetly. Products are wrapped and protected by bubble wrap and packed in plain, unmarked brown boxes. There will be a return address on the boxes, however you can rest assured the package will have absolutely no exterior information to connect it to our website and business names.
Unfortunately we do not offer warehouse pickup at the moment. While we deliver all customers' orders by Express Post within 3 days.
At the moment we ship to Australia only.
- Once you successfully place your order with us, our system will send you a new order confirmation email to your email address. Please carefully check your order contents and delivery address. You should contact us as soon as possible if you find any mistakes in your order with us.
- Our staff will pick the products and pack your order in a discreet packaging.
- Australia Post will collect your parcel from our warehouse at 10:30am. Our system will send you an order dispatched email that includes a tracking number for your parcel. Please kindly track your parcel at https://auspost.com.au after 8 hours you receive your tracking number.
- Normally Express Post will deliver your order to you in 1-3 business days.
Send us an email
We’re happy to answer any questions regarding your orders with us. Just send us a message in the form below and we will try to reply to your questions as soon as possible.